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Customer Experience Specialist
Call Centre & Customer Service | Sydney | August 12th, 2026
Join a global market leader in in specialist solutions. Varied customer service role across enquiries, retention, and first-line technical support.
Location: Blacktown
Salary Package: $70,000-$80,000 + Superannuation
Role Highlights: Join a globally recognised leader in specialist solutions and services, known for innovation, quality and exceptional customer experience.
This is more than a traditional customer service role. You'll be a trusted point of contact for customers, business owners and Key Account Managers, managing enquiries, supporting customer retention and providing first-line technical support. With plenty of variety, you'll build your product knowledge, strengthen your relationship management and negotiation skills, and gain valuable exposure across the wider business.
Key Responsibilities
Candidate Profile:
To be successful in this role, you'll be an energetic, personable and adaptable customer service professional who enjoys creating positive customer experiences and working collaboratively.
Company, Culture and Benefits
How to Apply: Click the apply button or send your CV to claire@tempandagnew.com.au
Apply Now Salary Package: $70,000-$80,000 + Superannuation
Role Highlights: Join a globally recognised leader in specialist solutions and services, known for innovation, quality and exceptional customer experience.
This is more than a traditional customer service role. You'll be a trusted point of contact for customers, business owners and Key Account Managers, managing enquiries, supporting customer retention and providing first-line technical support. With plenty of variety, you'll build your product knowledge, strengthen your relationship management and negotiation skills, and gain valuable exposure across the wider business.
Key Responsibilities
- Deliver exceptional customer service across phone, email and other communication channels.
- Manage customer enquiries and complaints, providing timely and effective resolutions.
- Support customer retention through proactive engagement, relationship building and negotiation.
- Provide first-line technical support across a range of products and services.
- Build strong relationships with customers, business owners and internal Key Account Managers.
- Maintain accurate customer records, complete administration and collaborate with internal teams to deliver seamless outcomes.
Candidate Profile:
To be successful in this role, you'll be an energetic, personable and adaptable customer service professional who enjoys creating positive customer experiences and working collaboratively.
- Strong customer experience skills with confidence across customer service, retention and first-line technical support.
- Excellent communication skills, with a professional, engaging and confident approach.
- Strong problem-solving, negotiation and conflict resolution skills, with a focus on achieving positive outcomes.
- Relationship-focused and collaborative, with the ability to build trust with customers, business owners and internal teams.
- Proactive, organised and solutions-focused, with strong attention to detail and the ability to thrive in a fast-paced environment.
Company, Culture and Benefits
- Full-time, permanent opportunity based in Blacktown, Monday to Friday, standard office hours.
- Convenient onsite parking and a supportive office environment.
- Genuine career progression with opportunities to grow and move across different areas of the business.
- Inclusive, supportive and family-oriented culture where everyone is valued.
- Citizens or Permanent Residents onlu
How to Apply: Click the apply button or send your CV to claire@tempandagnew.com.au